In the mCitizen system, there is an inexplicable chaos that strikes straight the laws and finances of thousands of citizens. As the “Legal Gazette” alarms, the faulty integration of key e-government tools – ePUAP and e-Services – led to a curiosity situation. Many Poles lose the chance to submit their complaints effectively to courts, and worse, **the taxation necessarily uses this procedural error**, rejecting appeals for purely method reasons alternatively of substantive reasons. It's a trap that the unwitting taxpayers fall into, losing their chance to defend their interests.
Trap in Digital Administration: How mCitizen Hits Taxables
The Monday edition of the Legal Gazette sheds light on serious shortcomings in the functioning of the mCitizen system, which was to be a symbol of modern and friendly administration. alternatively of facilitating the lives of Poles, the integration of 2 key e-correspondence systems – ePUAP and e-Services – has become a origin of frustration and serious legal problems. The problem is that although e-Services are yet to replace ePUAPs, the 2 systems now operate in parallel within a single platform. What is most curiosity, is the **system itself decides which channel it sends the letter**, taking distant the citizen's ability to consciously choose. It is this deficiency of control that will origin trouble.
In practice, this means that taxpayers, convinced of the correct complaint, unwittingly direct it through the incorrect channel. The biggest problems concern appeals from decisions of taxation offices. The courts, in many cases, rejected specified complaints erstwhile it appeared that they had been filed by e-Service alternatively of the ePUAP required in the peculiar situation. In this way **fiscous avoids a substantive assessment of cases**, citing only a formal mistake of the strategy for which the citizen is responsible, despite the fact that the administration has created a flawed solution. The consequences for taxpayers are highly severe – the failure of the right of defence and the request to accept frequently hurtful decisions.
Absurd Legal and Financial Consequences for Citizens
Experts and lawyers, as quoted by the “Law Gazette”, agree to describe this situation as a pyramidal absurdity of the Polish administration. First 2 parallel communication systems were created, then merged into mCitizen in a way that completely takes control of the user's choice of channel, and yet **citizen bears the full consequences of the defective solution**. This dysfunction undermines the basic principles of justice and access to court. To reject a complaint for method reasons, independent of the will and cognition of a petent, is to deprive him of his right to effectively defend his interests against state authorities.
In respective cases, the ultimate Administrative Court, which is peculiarly disturbing, acknowledged the fiscal right, considering that mis-sent complaints cannot be dealt with. Although the courts are now increasingly rejecting the arguments of the offices and the situation is slow beginning to change, the problem is inactive far from being resolved. For taxpayers, this implies a real hazard of failure of crucial financial resources** resulting from the inability to challenge adverse taxation decisions. Any citizen who has lodged an appeal in good religion may be amazed to reject the letter and to gotta pay, for example, an overpaid tax, without being able to appeal to the court. This is simply a situation that should not happen in a civilized country.
Two Systems, 1 Trap: Why Is It So Long?
The question itself is: why is this problem, which is so fundamentalally violating citizens' rights, taking so long? According to government announcements, the transitional period during which both systems – ePUAP and e-Services – operate in parallel is expected to last until the end of 2025**. Only from 1 January 2026 will e-Service be the only and mandatory form of communication with the administration. In theory, it is only then that the problem of integration is to be solved, and the citizen will be certain that his writing has hit the right channel.
Unfortunately, until then Poles are left alone with this systemic defect. There are no clear guidelines or simple solutions to avoid a trap. The deficiency of immediate government intervention on this issue, despite being aware of the problem, raises serious doubts. It is besides unclear whether the plans for 2026 will include and correct the current errors, or simply 1 strategy will replace the other, without solving the fundamental issue of liability for strategy errors. ** Billions of gold invested in digitalisation of administration** should not lead to a situation where a citizen is punished for systemic imperfections.
What's next? How to defend Your Rights in Transitional Period
In the face of ongoing chaos and the deficiency of immediate solutions, citizens must take peculiar care. By the end of 2025, i.e. for more than a year and a half, **Poles must be highly vigilant erstwhile submitting complaints and requests** in the mCitizen system. Any letter, in peculiar addressed to taxation offices or another institutions requiring formal appeal, should be treated with the utmost attention. It is worth remembering that a strategy mistake can consequence in the failure of the right to a court, which is simply a serious violation of fundamental freedoms.
During the transitional period, it is recommended that, where possible, **exactly verify the way papers are sent** and, in the event of any doubt, consider the conventional form of paper correspondence with confirmation of transmission. A consultation with a lawyer or taxation advisor may besides be highly helpful, which will aid measure the risks and choice the safest form of communication with the administration. It is only in this way that citizens can escape the trap that officials themselves have inadvertently set upon them, through defectively designed and implemented e-government tools.
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Chaos in mCitizen: A strategy mistake allows the taxation to reject complaints from Poles
