Nest Bank, 1 of the leading players in the online banking marketplace in Poland, announced the launch of N!Assistant, an intelligent assistant based on the GPT-4 language model. This step means that the bank is becoming a pioneer in the usage of artificial intelligence to personalise client experience.
Modern solutions for customers
As of April this year selected customers of Nest Bank will have the chance to usage N!Assistant, who will operate on a akin basis to the known ChatGPT. The assistant will have access to client accounts history, answered questions related to their accounts, summarized expenses and presented bank offers. In the future, it besides has the anticipation to execute transfers and set fixed orders.
This is simply a crucial step in the improvement of online banking in Poland, which aims to increase client interaction with the bank by utilizing advanced technology.
Data safety and fresh opportunities
Although the possible of utilizing specified advanced technology in banking was expected, it besides raises any doubts, especially as regards data safety and liability for possible assistant errors.
Questions about access to client data and how they will be processed are justified. Łukasz Gajewski, manager of the electronic banking department and client relations at Nest Bank, ensures that the assistant operates on a separate infrastructure, meaning that the data is protected and not sent to external entities.
Who is liable for mistakes?
GPT-4, although 1 of the most modern language models, is not without mistakes. There is simply a hazard that the assistant may supply incorrect information to customers, which may lead to possible conflicts and misunderstandings.
Łukasz Gajewski stresses that the bank rigorously tests the assistant's answers and takes steps to minimise possible errors. In addition, the solution to be implemented is at the pilot stage, which means that the bank will proceed to work on improving it.
Perspective of the Financial Supervision Commission
According to a typical of the Financial Supervision Commission, the work for the assistant's activities will depend on how communication with the client will be defined by the bank. If it is an advertisement and the client understands it as an offer, the bank will be held liable in accordance with the civilian Code.
The implementation of N!Assistant is another step towards increasingly automated banking. It besides responds to the increasing expectations of customers towards modern technologies and personalized experiences.
Janusz Mieloszyk, the first Vice president of Nest Bank, emphasizes that artificial intelligence can importantly change the way customers communicate with the bank, thereby improving the quality of client service and adapting the offer to individual users' needs.
The introduction of N!Assistant is so not only a step forward in the field of innovation in the banking sector, but besides an beginning up to fresh opportunities that will lead to the improvement of artificial intelligence.
