As a consequence of a method error, commissions were incorrectly credited to the accounts of part of corporate clients – PKO Bank Polski informed in the information provided to PAP.
The Bank stated in a comment sent to PAP that due to a ‘technical error’ there was an ‘inadequacy’ in the accounts of any corporate clients. "We are working to solve the problem and automatically correct the error. We apologize for the inconvenience," wrote PKO BP.
System failure information was first reported by RMF24. According to the report, the malfunction was limited to corporate accounts, and the bank was not the victim of a hacking attack. Bank customers on social media study billion-dollar debits in accounts and million-dollar commissions. "There is simply a powerful PKO BP failure people in accounts have billions of losses. In our company there are 240 billion" – wrote 1 of the clients, quoted by RMF24.
Problem scale
PKO BP is the largest universal bank in Poland, serving about 12 million customers. In the first 4th of 2024, the bank recorded PLN 2 billion in profit. In 2023 PKO BP achieved profits of PLN 5.5 billion and its assets amounted to over PLN 500 billion. The Treasury owns 29.43 percent of PKO BP shares.
The failure only affected corporate customers, which means that the problem does not straight affect individual accounts. Nevertheless, the scale of the problem is significant, given that affected customers study billions of losses in their accounts.
Bank reaction and further steps
PKO BP ensures that it is actively working to solve the problem and reconstruct correct records to client accounts. The bank’s press office reported that “we are working to solve the problem and automatically correct the error. We apologize for the inconvenience." The bank tries to minimize the impact of the accident on its customers, which besides includes communication and explanations provided on an ongoing basis.
Customer reviews and comments
Corporate clients of the bank express their concern and frustration on social media. Quoted by RMF24, the client informs that 240 billion zloty debits appeared in his company. specified problems can affect business activity, especially if the failure persists for a long time.
Conclusion
Although the failure only affected corporate accounts, its scale and possible consequences are significant. PKO BP must now focus on a fast and effective solution to the problem in order to reconstruct the trust of its customers. This failure shows how crucial it is to keep advanced reliability of banking systems and to be ready to respond rapidly to method problems.
Banks, in peculiar those with as large a scope as PKO BP, must be prepared for a variety of contingency scenarios and have developed procedures that minimise the hazard of specified problems. Clear communication with customers is besides crucial, which allows them to keep their trust even in hard situations.
PKO BP, as the leader of the banking marketplace in Poland, faces a challenge not only method but besides imagery. fast and effective corrective actions and transparent communication will be key to restoring stableness and assurance in the institutions.
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Technical failure at PKO Bank Polski. Limbs with billions of oaks
