Wizz Air, a popular airline, known for its low ticket prices, amazed its passengers with an different decision during the flight from Katowice to Split. In the mediate of the journey, the plane alternatively of to Croatia went to Belgrade, where passengers heard that the line “will end working with them”. They were left at Belgrade airport without any help, accommodation or alternate transport.
Shocking Events at Belgrade Airport
The journey, which was to end on the picturesque coasts of Split, became a nightmare for more than 200 passengers. In mid-flight, passengers learned that their journey would be interrupted in Belgrade. Although they were originally promised accommodation, food, and a replacement flight, reality proved to be completely different. There were no assurances on the site – neither accommodation nor even water. Passengers have been informed that the line “will end working with them” and must organise their own journey.
“There was no accommodation on the place, you could not even buy water. Everybody slept on the ground, kids on the suitcases, we were waiting for any information. People were lost, so we started setting up groups on Messenger to find each other" – 1 of the passengers reported in a conversation with Virtual Poland.
Desperation and Chaos: How did the Passengers advise themselves in the hard Situation?
Without the support of the airline, passengers had to look for a way to proceed their journey or return home on their own. As a consequence of the abrupt increase in request for air tickets to Croatia, prices jumped to as much as PLN 2.5 1000 per person. any have decided to fly to Dubrovnik, others to Zagreb, and any passengers have resigned from their further journey and returned to Poland by bus.
Wizz Air Translator: hard Weather Conditions in Croatia
Wizz Air, in consequence to the allegations, explained that the decision to blow up passengers in Belgrade was dictated by hard weather conditions over Split. The storms that swept over the region made flights to and from divided cancelled. The line offered passengers the anticipation to change their booking or reimbursement of 100% of the ticket price in the first form of payment, or 120% of the ticket price in the form of loans to WIZZ.
What should passengers know about akin situations?
Passengers who are in a akin situation have rights. Under Regulation (EC) No 261/2004 of the European Parliament and of the Council, the carrier is obliged to supply care to passengers in the event of hold or cancellation of the flight. This includes providing meals, drinks, accommodation and transport to the destination. In the absence of specified care, passengers may search compensation.
Completion
The case of passengers flying from Katowice to divided is simply a reminder of how crucial it is for airlines to comply with applicable regulations and to take good care of their customers. In situations of crisis specified as this, it is crucial that passengers know their rights and are able to make effective claims.
In view of the expanding number of incidents of this kind, it is worth considering changes in the regulations on airline liability and how to enforce passenger rights more effectively.
Continued here:
Wizz Air unexpectedly blows up about 200 Poles at Belgrade airports and announces the termination of cooperation
