W Germany can now claim reimbursement of RTV subscription fees. The Consumer Advice Center reveals that users have been charged unexpected fees by a website that supports changes to the radio and tv subscription. Check how you can recover your money and what steps to take to safe your interests.
What happened?
In fresh months many people have utilized the website service-rundfunkbeitrag.de reported unexpected costs. This website offers services specified as change of address, registration, cancellation of subscription and update of bank data. However, users were charged an additional fee of EUR 29.99, which was not clearly presented during the application process.
Why is that a problem?
The Consumer Advice Center of Saxony-Anhalt and the national Consumer Advice Center point out that many people were unaware of these hidden costs. The fee information was provided in a non-transparent manner and users were not adequately informed of the additional charges. In addition, according to general terms of use, consumers waived the right to retreat from the contract within 14 days, which made it importantly hard to recover money.
What steps can you take to get your money back?
- See if you are injured: If you have utilized services service-rundfunkbeitrag.de until June 27, 2024, you may have the right to return the money.
- Complaint: Consumer Advice Center has made available a form that can be sent electronically to cancel the claim and apply for a refund. This form can be found on the Centre's website.
- Contact the company: After completing the form, send it to the website company, requesting a refund. Make certain you keep a copy of all correspondence for future references.
- Get legal advice: If you encounter difficulties in recovering money, it is worth consulting a consumer protection lawyer.
How to avoid akin fraud in the future?
- Always check service terms: Before utilizing any service, especially online, read the terms and charges carefully.
- Search for reviews and reviews: Read reviews of another users about the service you intend to use.
- Contact companies directly: Any changes to the RTV subscription are best handled straight through the authoritative contact channels of subscription support companies.
Thousands of consumers in Germany now have a chance to recover money for unfairly charged RTV subscription fees. It is crucial to act rapidly and usage the available forms and procedures to safeguard your rights. Take care of your business and be alert to opaque offers and hidden costs.
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Thousands of Germans have a chance to return the money for the RTV Subscription – See if you are harmed!
