Imagine that you regularly pay electricity bills, and abruptly you get 18 extra invoices for the erstwhile years. This is what happened to Mrs. Isabella, a Konin resident who was informed in April of that year that she had to settle outstanding bills for electricity. How did this happen, and what can be done if we face a akin problem?
Mrs Isabella in Szok: “It cannot be Yes!”
Mrs. Isabella, who spends six months in Poland and the another half in Germany, was amazed erstwhile she received information about additional electricity bills. Her monthly fees never exceeded PLN 300, and abruptly there was a request to regulate much more. It turned out that the energy operator found errors in the connection of the meter, which had an impact on the charging of electricity charges over the past years.
Why so many bills?
As it turned out, Mrs. Isabella's counter was badly calibrated, resulting in a miscalculation of energy consumption. After the correction, it was found that there were delays which the operator had to take into account in the fresh accounts. Although Energa apologized for the situation, Mrs Isabella was amazed and afraid that she had to settle specified a large amount without prior notice.
How do you respond to specified a situation?
Faced with a situation specified as the 1 that Mrs Isabella met, it is crucial to take a fewer steps:
- Contact the Operator: Always contact an energy company to get an explanation. In Mrs. Isabella's case, it turned out the problem was in the incorrect meter.
- Ask for an Expert: If you have doubts about the correctness of the billing, ask for the counter's expertise. This will let you to verify whether the calculations were correct.
- Use Legal Aid: If the problem is not resolved satisfactorily, it is worth asking for aid from the municipal consumer spokesperson or the Energy Regulatory Office (URE).
- Check Time limits: It is worth knowing that according to regulations, electricity bills may expire after 3 years. However, if the operator justifies that it could not have previously charged correct fees due to method errors, the limitation may not apply.
What can we learn from Mrs. Isabella's case?
The case of Ms Isabella shows how crucial it is to monitor the electricity bills regularly and respond rapidly to any irregularities. Be aware of your rights as a consumer, and in case of doubt, do not be afraid to usage legal aid. Problems with errors in charging can be frustrating, but with the right steps, they can be solved.
A amazing situation with 18 extra bills for electricity is simply a script that can happen to any of us. It is worth remembering consumer rights and knowing what steps to take erstwhile we face a akin problem. Regular checking of accounts and utilizing available legal tools are key to avoiding unpleasant surprises.
Read more:
Surprising Bill for Electricity. She received 18 invoices at once!
