DELHI- More than 200 passengers on an Air India (AI) flight bound for Singapore (SIN) faced hours of disruption at Indira Gandhi International Airport (DEL) after a technical snag delayed their journey by nearly six hours.
The aircraft, a Boeing 787-9 Dreamliner scheduled to operate flight AI2380 late Wednesday night (September 10, 2025), experienced a cabin cooling and electrical system issue, leaving passengers stranded on board and later in the terminal.
Photo: VistaraAir India Delhi to Singapore Flight Delayed
Passengers boarded the flight around 11 pm and remained seated for close to two hours before being asked to deplane.
Reports from the cabin highlighted that the air conditioning had malfunctioned, leaving the temperature uncomfortably high. Videos shared online showed travelers fanning themselves with newspapers and magazines as they waited inside the aircraft.
According to sources, when an aircraft remains parked at the bay for an extended period, cooling inside the cabin can take longer, especially if the doors are kept open as required by protocol. This contributed to the heat discomfort experienced by passengers during the wait.
Air India (AI) later confirmed the incident, stating that a “cabin cooling issue on ground prior to departure” led to the extended delay. The airline noted that passengers were kept informed of developments throughout the night. Food and refreshments were served once travelers were moved back to the terminal.
The airline eventually operated the Singapore-bound service with a replacement aircraft, which departed from Delhi (DEL) at 05:36 am IST. “We regret the inconvenience caused to our guests,” Air India said in its statement.
Photo: Sandeep/ atc spotterImpact on Travelers
For many passengers, the extended delay disrupted connecting schedules and onward travel plans in Singapore (SIN).
While the airline offered assistance and ensured basic needs were met during the wait, the incident raised concerns among travelers about operational preparedness and handling of technical snags on international routes.
Replacing the Dreamliner was the only option available to resume operations, given the technical nature of the fault. Airlines often rely on spare aircraft during such situations, though availability depends on fleet utilization and operational schedules
In this case, Air India (AI) managed to source a replacement jet in the early hours to ensure the flight’s eventual departure.
Photo: DnataSimilar Incident
Air India passengers were stranded in Copenhagen (CPH), Denmark, after their scheduled flight to Delhi (DEL) was canceled due to a technical fault with the Boeing 787 aircraft. Around 250 travelers, including families with young children and elderly passengers, faced this unexpected situation on June 30, 2024.
The airline grounded flight AI158 on departure night, leaving passengers in hostel-style accommodation while awaiting further updates. Many report inadequate communication and difficulty accessing proper food options during the delay.
The disruption began when travelers gathered at Copenhagen Airport (CPH) for the scheduled 8:45 PM departure to Delhi (DEL). Hours later, Air India (AI) announced the cancellation at around 11 PM, citing technical problems with the Boeing 787 Dreamliner.
Among those affected is Ashok Mehta, a 64-year-old traveler, who voiced his frustration after two days of waiting with no clear communication from the airline. The sudden change left families and tour groups unsure of when they would return home.
Passengers also described the chaotic reversal of immigration procedures following the cancellation. Several were held for hours without food or water while passports remained with Danish authorities before they were allowed to exit.
Accommodation and Food Concerns
Air India arranged for passengers to stay in a local Copenhagen hotel. However, many described the facility as hostel-style, lacking comfort for families with toddlers and elderly passengers.
Food availability emerged as a pressing issue. While the airline distributed meal coupons for use at a nearby mall, options were limited for those with specific dietary restrictions.
Jain passengers, including Mehta and his wife, struggled to find suitable meals. Mehta said he had relied on fruits and iced tea, while his wife had gone without food for two days.
In response to the disruption, an Air India spokesperson stated that the Copenhagen team is working to minimize inconvenience for guests.
The airline confirmed it had arranged hotel stays, offered meal vouchers, and provided options for either full refunds or free rescheduling. A revised flight schedule is expected soon.
Delta Passengers Stranded Without AC, Toilets or Water for 6 Hours
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