NEW DELHI- An Indian-origin technology professional living in Sweden, Mohammad Alzafar Zia, arranged travel from Ranchi (IXR) to Copenhagen (CPH) with a connecting flight through New Delhi (DEL).
Due to a delay with his initial departure from Ranchi (IXR), Zia was unable to board his scheduled flight to Copenhagen (CPH) from the New Delhi airport (DEL).
Photo: EurospotAir India, IndiGo Passenger Slams Airlines
He booked an IndiGo (6E) flight 6E 5062 from Ranchi (IXR) to Delhi (DEL), scheduled for 9:30 am with arrival at 11:20 am. His Air India (AI) international connection to Copenhagen (CPH) was set to depart at 2:10 pm, giving him a nearly three-hour layover in Delhi.
The IndiGo (6E) domestic flight faced a significant delay of one hour and fifty minutes. This delay proved critical for Zia’s travel plans, drastically reducing his connection time at Delhi airport (DEL). The delay ultimately caused him to miss his international Air India (AI) flight to Copenhagen (CPH).
The missed connection resulted in substantial financial consequences for Zia. He reported a total loss of approximately Rs 50,000. This included costs for rebooking a new flight, overnight hotel accommodation in Delhi, and one day’s loss of pay from work. These unexpected expenses became necessary when he couldn’t board his originally scheduled international flight.
Photo: avgeekwithlens/ Harsh TekriwalZia attempted multiple times to contact both airlines for assistance after missing his connection. He claimed that he received inadequate support at Delhi airport (DEL).
He described the IndiGo (6E) site manager as “very rude” and unwilling to take responsibility for the situation. The passenger was provided an email address to file a formal complaint.
After filing his complaint, Zia expressed disappointment with the response he received. He described it as “just a copy-paste excuse” that didn’t address his specific concerns.
IndiGo (6E) responded to Zia’s viral LinkedIn post by attributing the delay to “air traffic congestion,” describing it as a situation “beyond our control.” The airline expressed regret for the inconvenience but did not offer compensation. At the time of reporting, Air India (AI) had not issued any public response regarding the incident.
Photo: EurospotPursuing Further Action
Zia obtained a flight delay certificate as documentation of the incident. He indicated his willingness to pursue the matter in consumer court if necessary to receive compensation for his losses. “My only point was to get compensation. If I lost my money because you delayed, you should understand my loss and compensate me for my next flight booking,” he stated.
The public reaction to Mohammad Alzafar Zia’s post has been mixed, with commenters offering varied perspectives on his situation.
A commenter expressed sympathy for Zia’s financial loss but clarified the legal distinction. If the flights were booked as part of a single itinerary, compensation would likely be available. However, with separate itineraries, even a consumer court case might not yield results.
Some responses were more emotionally charged, with one person suggesting passengers should stop flying with IndiGo (6E), characterising the airline’s practices as “monopoly business”.
A practical recommendation came from another commenter who advised always booking connecting flights with the same airline and allowing a minimum 4-5 hours connection window to accommodate potential delays. They emphasized that with different airlines, passengers often find themselves caught in a situation where each carrier deflects responsibility to the other.
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The post Air India and IndiGo Passenger Missed Flight to Copenhagen, Slams Carriers appeared first on Aviation A2Z.
